Process FAQ

Nannies From The Heart differs from other agencies because...

• We have the best guarantee on placements hands down.
• We are local, not franchised, so we are committed to our community and the families and children in Austin.
• Your placement specialist conducts your entire search from start to finish!
• GUARANTEED - The placement coordinator working with you is a mom, business owner and was a professional nanny, so we know and understand families needs, children’s needs, career needs, and nannies needs. No one in Austin can offer this expertise! We listen, understand and get it!

Once you find someone you like, you'll need to contract with a background check service to ensure they are trustworthy and don't carry a criminal record, and you would also need to check employment history and references. Finally, once you've spent all the time and money advertising for, screening, interviewing and background checking nannies, there's no guarantee the nanny won't leave or be deemed unsuitable for your needs...thus, leaving you out in the cold to start the cumbersome process again. Yuck!

Also ask yourself, "Why would a nanny not go through an agency?" Are you qualified to run personality tests, do background work or spot the "red flags" for problem nannies? What happens if a nanny falls ill...who do you call?

Nannies From The Heart takes care of all the details for you. And most importantly, replacement nannies are provided in cases where a nanny leaves, or if your nanny is sick or temporarily away from work. Finally, using our agency allows you to benefit from sitting services, discounts, and a variety of resources and referrals for improving the quality of your family life.

If you are lucky enough to be referred to a reputable nanny or find a nanny on your own, contact us for background check services.

“The process from beginning to end was clearly outlined and explained. Your vetting process narrowed the nanny candidate down to precisely the nanny we were looking for. We're extremely pleased with the results.” — Chris

“Our nanny Wendy is my new best friend. Michael absolutely loves her and she helps Amanda with her French homework. She keeps my house manageable and I actually have time to sit down with the kids when I get home. This is by far the smartest thing I've ever done! Hope things are well with you and I'd love to give a reference.” — Elizabeth

“I believe Rebecca's personal experience as a nanny and a parent, along with her special talent for interpersonal communication, gives her a unique advantage to successfully "match-make" families with caregivers. After interviewing our family, Rebecca sent us five highly qualified applicants.” — Barbara

“Dear Rebecca, We want to thank you for helping us find such an incredible nanny. We don’t know what would have gotten us through the 2months of bed rest without your help. Thank you for all of the great personal attention you gave — it meant so much.” — Rhonda

Click here to read more real people talk about why they chose us!

“We were very impressed that Rebecca came and met with us in our home, got to know us and checked in with us regularly. Rebecca D'Amico is your strongest point ;-)” — Catherine

“Rebecca did an incredible job trying to find candidates within our constraints. She did a great job pre-screening candidates and was always very responsive. The customer service and professionalism was second to none!” — Vanita B.

“Rebecca is great! The ability to look at resumes online was nice. All of the candidates were very responsive when we contacted them.” — Anna

"We contacted you when I began my job search at the beginning of the year. When I was offered a job I had just over a week to find a nanny. Rebecca met me at our home and found us the perfect nanny in three days. We have had a wonderful experience working with you and would recommend you to anyone!” — Laura A.

1. Placement coordinator meets with you in your home.
2. You pay the application fee.
3. We post your position to interested nannies.
4. We help you develop a detailed job description.
5. We send you candidate applications to consider and rate.
6. You schedule interviews with candidates and if necessary, trial days.
7. We work with you to prepare a job offer.
8. We follow up with you 1 month after your placement.

You will have a primary point of contact at Nannies From The Heart throughout the entire placement process, and your name will not be revealed to any potential candidates.

How can Nannies From The Heart do this and no one else can? Because your placement coordinator meets with you personally and conducts your search from A-Z. Therefore we're confident that most placements will be the perfect fit and won't need a replacement.

Where do they come from? Many of our referrals come to us through other individuals placed by Nannies From The Heart. It seems as though one great placement leads to many more. In addition, we maintain excellent professional relationships with local schools and universities that have a resource of experienced childcare providers in their population, and we regularly interview and screen candidates from these schools, as well as from the community at large. Our screening process is rigorous and nannies must be exemplary to be considered. Methods of procuring candidates for consideration include word of mouth, nanny networking groups, professional organizations, newspaper editorials and advertisements, and online resources. An agency will attract the type of nanny that matches their expertise and personality -- so it is no wonder that we have the most personal, warm, and dedicated nannies in Austin looking for the most personal, warm, and dedicated families.

Don't be fooled by cliches such as "older nannies have more experience," or "that younger nannies have more energy." Often it's quite the contrary. We will find the perfect match for you and your family based on the traits you are looking for, not the age.

Clients will be charged for additional tests ordered at their request.

A family will only meet a prospective candidate once she has completed and passed specific stages of our screening process, and you have reviewed her application and have expressed an interest in interviewing her. The candidates we represent are screened with a combination of the following services:

General payment guidelines: Nannies and Mother’s Helpers - $12-$17/hr – or - $400-700 per week for full time, Sitters $11/hr, Overnights $100-125 per 24hr period

How can Nannies From The Heart do this and no one else can? Because your placement coordinator meets with you personally and conducts your search from A-Z. Therefore we're confident that most placements will be the perfect fit and won't need a replacement.